We want you to be fully satisfied with every item you purchase from X2B Shoes. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 30 days of purchase if the following conditions are met:
All items must be unworn.
All Items must be in their original packaging.
You must include the original sales receipt.
We offer the following convenient options to return your items:
IN STORE | Come directly to one of our stores where we will exchange or refund your purchase.*
BY MAIL/COURRIER | Call us first for a Return Authorization Number (RAN). We will instruct you how to proceed.*
* Shipping fees are non-refundable
X2B Shoes is proud to provide our customers with a fully secure payment transaction and shopping environment. X2B Shoes is a “Comodo Secured” site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
PRIVACY OF PERSONAL INFORMATION
We are committed to protecting the privacy of our customers. We do not share any of our customer’s personal information with any third parties, except in the case where help is required to carry out X2B Shoes services.
ONLINE PAYMENT METHODS
We accept the following payment methods:
We do not accept checks, cash, Interac, credit vouchers or international credit cards.
IMPORTANT: Your billing address must exactly match your name, address and postal code exactly as they appear on your credit card statement. This information is used as a part of the validation process for your credit card payment.
Please note that the shipping and billing addresses must be valid Canadian addresses (P.O. boxes are not accepted). Your phone number and email address are also required in case our Customer Contact Center needs to contact you about your order.
We charge sales tax at X2Bshoes.com just as we do in our stores. Taxes are charged based on provincial and federal tax laws, and the applicable tax rates for your order. Where required, taxes may also be applied to shipping fees. If you return an item for a refund, you will also receive a refund for the taxes paid on the returned item. You will not receive a refund for the taxes paid on the shipping fee. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.
All orders are shipped within 3-5 business days of placing an order.
Fast delivery shipping in 3 hours Only for selected postal codes.(See shipping informations)
Shipping is handled by Canada Post. There is a $7.99 shipping fee per item. Shipping is FREE for purchases with a total over $100 after discounts and before applicable taxes.
IN-STORE PICK-UP: Online orders can be picked-up in any of our stores at no cost.
X2B has started off as a family business which in its later years has branched out to the franchise it is today. After 12 successful years in business we have you to thank!